Returns & Warranty
Return Eligibility
Returns are accepted on a case-by-case basis. Because many of our products are manufactured to order, we cannot guarantee returns on all items. Contact us before returning any product to discuss your situation. Products that have been installed, modified, or damaged in any way are not eligible for return.
Return Window
Return requests must be initiated within 14 days of receiving your order. Contact us at (909) 600-4880 or cole@juarezperformance.com to begin the process.
Return Process
All returns require prior authorization. Do not ship a product back without speaking with us first. Unauthorized returns will not be accepted. Once authorized, we will provide return shipping instructions. Products must be returned in original, uninstalled condition with original packaging.
Refunds
Upon receipt and inspection of an authorized return, we will issue a refund to the original payment method within 7–10 business days. Shipping costs are non-refundable. Restocking fees may apply on made-to-order items.
Exchanges
If you received the wrong product or there is a manufacturing defect, we will exchange it at no charge. Contact us immediately so we can make it right.
Warranty Coverage
Warranty coverage is discussed at the time of purchase and is specific to your intended use and build. We handle each warranty situation individually and directly. If you believe your product has a defect covered under warranty, contact us at (909) 600-4880 or cole@juarezperformance.com.
What Voids the Warranty
Warranty coverage does not apply to products that have been modified, improperly installed, used in applications outside of their intended design, or subjected to abuse or neglect. Racing and extreme competition use may affect warranty terms — discuss this with us before purchasing.